✦ Store Policy ✦
All orders ship out within 1-3 business days of order date. Delays may occur due to extreme weather or holidays.
US domestic shipping available only at this time (shipping to 51 states).
Return
Unfortunately, returns are not accepted as all sales are final.
Exchange / Cancellation
Unfortunately, exchanges or cancellations are not offered at this time.
Order Change
No order changes can be made as all order are packed within the next 1-2 hours of order placement.
If you need to change the name or mailing address, please contact julishaletters@gmail.com as soon as possible. Customers are responsible for the re-shipment fees, if necessary.
Damaged Item
All orders are packed carefully to handle distress during shipping. However, if you received a damaged item, please contact julishaletters@gmail.com within 3 days of receiving your order with documentation of the damaged item and packaging.
Wrong Item
All orders are double-checked to ensure you receive correct items. However, if you’ve received a wrong item, please contact julishaletters@gmail.com within 3 days of receiving your order with documentation of the wrong item.
Lost or Stolen Package
All orders are shipping with tracking information in order to ensure your package doesn’t get lost. However, if you believe your order is lost, please contact julishaletters@gmail.com and a USPS lost package claim will be filed on your behalf.
If an order returns to us due to the customer error (incorrect name, mailing address, etc), customers are responsible for the re-shipment fees. If an order returns to us due to the USPS error, a one-time re-shipment will be made free of charge.
Color Variation
With all products, I try my best to display color as accurately as possible. However, note that color may differ slightly from how it appears on your screen due to varying monitor settings across multiple devices.
Reselling Products
Reselling my products in any kind or form is strictly prohibited unless permission has been granted by me.
Digital Products
Digital download grants you usage rights for your use only. Sharing the digital files or using any part of my digital products for commercial use (without commercial license) are strictly prohibited.